Return & Refund Policy
Thank you for shopping with us. We aim to provide high-quality women’s sarees and ensure a satisfying shopping experience. Please read the following return and refund policy carefully before making a purchase.
1. Return Eligibility
Returns are accepted under the following conditions:
- The return request must be made within 7 days of receiving the product.
- The saree must be unused, unwashed, and in its original condition.
- The product must be returned with all original tags, packaging, and accessories (if any).
- The product should not have any stains, perfume smell, damage, or signs of use.
Returns will not be accepted if the product does not meet the above conditions.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Sarees that have been worn, washed, or altered
- Products with removed tags
- Items damaged due to improper handling by the customer
- Clearance or final sale items, if applicable
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery.
When submitting a request, please provide:
- Order number
- Clear photos of the product
- Description of the issue
Once verified, a replacement or refund will be arranged.
4. Return Process
To initiate a return:
- Send a return request with your order details and reason for return to the customer support email.
- After approval, you will receive instructions for returning the product.
- Pack the item securely in its original packaging before shipping.
Customers may be responsible for return shipping charges, unless the return is due to a damaged or incorrect item.
Customer Support Email: hiyami761@gmail.com
5. Refund Process
After the returned item is received and inspected:
- If the return is approved, the refund will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used during purchase.
- In some cases, shipping fees may not be refundable.
Processing time may vary depending on your payment provider or bank.
6. Exchange Policy
Exchanges may be offered depending on product availability. If the requested item is not available, a refund will be processed according to the refund policy.
7. Order Cancellation
Orders may be cancelled before they are shipped. Once the order has been shipped, cancellation may not be possible, and the return policy will apply instead.
8. Policy Updates
This return and refund policy may be updated or modified at any time without prior notice. Customers are encouraged to review the policy before making a purchase.